The Order Management trends have changed in recent times.
From spare parts to flowers, you can get everything delivered to your doorstep using the eCommerce portals.
Naturally, customers are liking it, and this is resulting in e-commerce’s soaring popularity. However, fault or delay in delivery can cause a dent in this popularity, and in the worst case, it can drive your loyal customer to abandon your brand.
But the emerging order management trends are helping businesses make deliveries accurate and on time, keeping customers happy!
So, here are the new Order Management trends that are shaping the future of Shopping. Check them out!
1. Investing in Order management systems for scalability
As brands are facing challenges with supply chain delays and resource constraints this year, they need to strategize plans to deliver the best at the upcoming peak events.
To meet the influx of customers during the holiday season, brands must have order management practices in place to respond to the sudden changes in demands.
Unfortunately, the traditional ERPs that manage order processes aren’t built to scale and cannot respond to demands that changes in an instant.
Hence, Scalable Order Management systems are what businesses need today to provide positive shopping experiences.
2. Ensuring transparency around delays
Sometimes, order delivery gets delayed even if the order management is excellent. Whether its a delay in manufacturing or distribution, there will certainly be longer wait times for customers,
So, in a situation like this, what can brands do?
Well, you can maintain transparency by keeping the customers updated with the latest progress in the shipment.
You can do this by deploying self-service functionalities where customers can check order status themselves.
Bots can also be a good option for collecting upfront order details and providing order status to customers, alongside updated FAQ articles.
3. Convenient Return Policies
Many customers choose brands that offer convenience. Return of goods is usually a bumpy process and often irks the customer.
By providing convenience to return goods with self-service options, brands are building brand loyalty and delighting consumers.
Simply put, if you are providing seamless ordering, you must enable smooth returns minus the need to call service agents or sales reps.
4. Post-purchase expectations evolving
People will continue to shop on the digital platform, says a report that projects 260 million digital buyers in the US by the end of 2022.
So, even after the holiday season, people will continue to shop on e-commerce platforms for safety and convenience.
Also, customers will continue to expect lightning-speed delivery and service, even at the time of supply chain issues.
Here, Order Management experience is crucial to meet the expectations.
5. In-store and online lines blurred
The lines between digital and in-store shopping have now blurred.
Now with the Curbside pickup facility, physical stores can also ensure faster fulfillment with the ease and precision of online shopping.
In fact, companies that adopted the Curbside Pickup strategy in 2020 achieved 70% revenue growth next year.
With this trend, shoppers now can buy products from physical stores when and how they want to.
Conclusion
So, these trends in Order Management are here to stay.
Turn into Shopify Salesforce Connector– Sync Made Easy app for flawless syncing of your Shopify orders and inventory into Salesforce and get streamlined order management with Salesforce CRM.
Visit Salesforce AppExchange to install Sync Made Easy app today!
