Shopping online has become increasingly popular over the years and recently there has been a drastic shift in consumer behavior.
As the trends in consumer behavior continue, the need for an effective customer relationship management (CRM) solution becomes increasingly crucial for knowing your customers well to deliver exceptional experiences.
Choosing the right CRM for your Shopify store can be a daunting task, but it’s important to make the right decision in order to win over your customers and ensure growth in the coming year. With this in mind, let’s take a look at some of the best CRM options available for Shopify stores in 2023.
Why do you need a CRM in the first place
The ultimate success of your marketing efforts relies on leveraging the immense power of consumer insights. By understanding the behavior of your customers, from browsing and buying to clicking and viewing, you can create targeted and relevant messages that drive sales.
Integrating your Shopify store with a specialized CRM system provides valuable data that can be used to make decisions that will promote sales.
But only some of the available CRM software solutions are designed with eCommerce stores in mind. To get the most out of your customer data, you need a quick and easy integration that will provide you with the valuable insights you need.
Top 5 CRMs for Shopify Store
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Salesforce
Salesforce is an innovative CRM platform that helps companies of all sizes manage their sales, marketing, and customer service activities from one place. In addition to advanced sales tools, it includes powerful reporting and integration capabilities.
Syncing your Shopify store with Salesforce couldn’t be any easier with Sync Made Easy. With no-code integration, synchronizing records in real-time, and managing inventory are all easy with Sync Made Easy.
Also, its secure platform synchronizes legacy data without any redundancy enabling you to integrate multiple Shopify stores with a single Salesforce account.
Multiple Shopify businesses can be managed from a single dashboard with an unrestricted number of records, products, orders, and inventories with this integration tool.
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HubSpot
The HubSpot CRM’s Shopify integration allows you to create personalized processes based on customer interactions with your website, products, and discounts.
Additionally, eCommerce reports are added to your account after being connected.
This permits you to create reports that track transactions and customer interaction, such as average order value, top-selling products, underperforming items, and abandoned shopping carts.
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Zoho
Zoho is yet another CRM that helps Shopify store owners can use to track lead statuses in real time, log customer calls, plan campaigns, and do much more.
You can effortlessly keep your customer, sales, and product records in sync between Shopify and Zoho CRM with the Shopify Extension available on the Zoho marketplace. Easily add Shopify customers to contacts or leads in Zoho CRM and keep a close eye on their purchases and expenses.
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Freshmarketer
Freshmarketer CRM integrates seamlessly with Shopify, making it easier to communicate with customers by email, SMS, WhatsApp, live chat, or personalized bots.
In addition to that, by leveraging the CRM integration with the Shopify store, you can easily upgrade your marketing initiatives with multichannel campaigns, cart abandonment reminders, drag-and-drop email templates, and predesigned landing pages.
And, for even better efficiency, Freshmarketer integrates with other Freshworks products such as Freshsales and Freshdesk.
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Agile CRM
With Agile CRM’s powerful marketing automation solutions, Shopify store owners can skyrocket sales and keep customers engaged. The drag-and-drop campaign builder lets you develop graphic multistep marketing workflows, send out personalized SMS messages using mobile marketing tools, and set up auto-responders and follow-up messages based on time or contact activities.
Final Thoughts
There you have it, the five best CRM software to choose for your Shopify store in 2023. We hope this help article helps you in deciding the right CRM for your business.
Also, if you need help configuring the Sync Made Easy app, click here to book a demo call with their award-winning support today!
