Efficient call resolution time in support processes is a critical factor in ensuring customer satisfaction. The clock starts ticking the moment a support agent receives the first call. Today the customer seeks an instant resolution to the issue raised. The more time taken in the resolution process the customers become more impatient may lead to […]

Modern customers demand fast shipping, hassle-less returns, and a transparent order status so that they know where thier orders are and when they will arrive. That’s where an OMS becomes a must-have tool for Shopify merchants. An Order Management system (OMS) makes it easier to handle orders from start to finish, helping sellers keep track […]

The integration of the Shopify store and Salesforce CRM through Sync Made Easy, the Shopify Salesforce connector is a strategic move that can significantly transform the way businesses operate in today’s highly competitive digital landscape. To level up your business, you need to meet the expectations of our customers and match steps with the trending […]

The post-purchase experience starts the moment after a customer checks out from your e-commerce store. From first-time shoppers to your trusted customers the experience of post-purchase is the beginning of an impactful relationship. The positive impact of a relationship will nudge the buyer to return to the online store. Existing customers behave as assets to […]